ORIGINAL REDDIT POST
Shopify ate $340 of my revenue and I only found out by accident
Was going through Stripe last week and noticed a bunch of failed payments I never knew about. Shopify sent one generic email and that was it. Manually messaged a few customers on Instagram and recovered about half. Is there literally no way to automate this…
Was going through Stripe last week and noticed a bunch of failed payments I never knew about. Shopify sent one generic email and that was it. Manually messaged a few customers on Instagram and recovered about half. Is there literally no way to automate this or is everyone just eating these losses?
Collected discussion
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The order shouldn’t be accepted unless the payment succeeds… what is going on?
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what exactly do you mean? payment failed so you didn't get the sales?
You can use Shopify flow to notify you for every failed payment. With multiple emails and a custom subject it can make it much easier to see then the one email from Shopify.
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