Looking for IT Ticketing + Asset Management System
Hey guys at work we're trying to set up a system for both ticketing and asset management, and it needs to work for two departments, IT and Facilities. We want to be able to add custom fields, export everything to Excel, and tag assets with QR codes. SSO login…
Hey guys at work we're trying to set up a system for both ticketing and asset management, and it needs to work for two departments, IT and Facilities. We want to be able to add custom fields, export everything to Excel, and tag assets with QR codes. SSO login is a must too, and the big thing is we need the two departments' assets to be fully separated, neither should be able to see what the other has. Been looking around but not sure what fits best. Anyone gone through something similar or have a system to recommend? 🙏
Collected discussion
If I am not mistaken "GLPI" should have what you're looking for.
This, but oh boy you're in for a loooong ride.
never met someone that actually likes ServiceNow
You still haven’t.
Another vote for Fresh from me. It's gotten feature bloated recently but it's solid and it does what you want.
We played with snipe for a while but ended up moving to assert panda. It just has more OOTB connections and features.
and there isnt a good solution every single week
Freshservice does both.
2nd this. Depends the size of the org.
GLPI is that iceberg meme.
Fresh is good. My biggest caution is of you are going to do much with API integrations, their rate limits are a pain. We constantly battle with it.
We utilize SnipeIT + FreshService. Snipe Does allow for SSO sign in. Same with FreshService. Our Facilities staff don't want to use the Help Desk, but we did set it up for them. It's been a while since I was in Snipe, but I do believe you can set it up so that you can only see your "Assets". Nice thing is you can build depreciation into assets and everything! FreshService as well lets you for sure have completely separate ticketing systems, and you CAN move tickets over if someone enters it in the wrong department (Rather than forcing them to resubmit it). It too also has Asset Tracking, but it is an additional fee on top of the Help Desk itself. Hence why we have SnipeIT, since we need to track assets + other things that we can utilize SnipeIT for, as well as save some operational expenses.
My biggest issue with Servicenow is that I’m yet to find an instance that isn’t shit… Which is wild because technically, being as customisable as it is, it should be the best outright! Especially as it’s expensive too.
GLPI
Whatever you do, stay far away from anything Ivanti.
Hate to say it, but Jira
This question is literally asked every single week
HaloITSM is a good option
ServiceNow does all of this but really only for enterprise levels.
Big fan of TeamDynamix and it can do all this. Takes a lot to get it setup, but it is very modular and more cost-effective than other solutions. Helpful community as well.
Service desk plus Ninjaone Jira
I recommend Snipe-IT for asset management, i've been using it for solid 3 years. It's working pretty well and checks all the requirements you mentioned. It's free open source if you host it yourself so that's a plus. As for the ticketing system i'm using Jira and it's been working pretty well so far for me 🤷♂️
https://setyl.com/ A little newer and less popular, but I've heard nice feedback from people using it.
https://www.glpi-project.org/en/
If you're willing to pay: Freshservice. If you want to do it on the cheap / free: GLPI