Package type and shipping service gone from labels, how to communicate?
Hello, First, I can't state enough that I don't want you to email me with store offers as a result of this post. Seriously don't. When we are printing orders, using shopify order software, the USPS label USED TO print "padded flat rate envelope" or whatever…
Hello, First, I can't state enough that I don't want you to email me with store offers as a result of this post. Seriously don't. When we are printing orders, using shopify order software, the USPS label USED TO print "padded flat rate envelope" or whatever package we had chosen, and the shipper could easily pack without using the wrong packaging. Now that information has been removed from the USPS label. The liquid is NOT customizable with the package type and service. We don't have a hard "this goes in that" rule since we have over 40 SKU and the combinations are endless. We need to pick the package type and service and have it print on something. The shopify native shipping app is not capable and the "experts" wasted my time with fake liquid to paste in, that they were getting from AI and it does not work. Not on the template customization or anything. How are YOU with many sku that might need to be in different packages, communicating what box and packaging to use for the label purchased? How does your shipper know if it is a priority package in OUR packaging vs a flat rate? Why does it feel like I am the only person in existence to have this issue? AI is ruining everything and they waste my time for 30-50 minutes before admitting they don't have the functinality to communicate package type and service. How is this hard? They should just be able to print the chosen package and service. I am curious how other companies are doing this? If you have multiple sku and a few box sizes and ship using different services based on price and speed, how do you communicate between the choosing of the service and box and the actual shipping? Our workflow is fked by them taking this off the labels, and it was never ideal. I have asked my shopify experts who custom coded my entire store and they can't figure it out.
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Feel your pain. We reported this to Shopify about 7-10 days ago. They are aware of the problem but are at the mercy of the USPS API. Not sure when it will be fixed.
How are you dealing with it? I’m looking at a custom code in the packing slip for shipping easy app but it’s annoying and killing the flow
Luckily for us 95% of packages are the same size so we just highlight the other 5% to shipping team when appropriate. Best we can do for now
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