Ideas on core deposit collection
I run a specialized auto parts store where I sell refurbished electronics and need to collect a core deposit that is refunded upon receipt of the customers core. I want to keep the core charge separate from the item cost on my product pages. I had installed…
I run a specialized auto parts store where I sell refurbished electronics and need to collect a core deposit that is refunded upon receipt of the customers core. I want to keep the core charge separate from the item cost on my product pages. I had installed Canteen to do this, but in about 50% of the orders I get from the online store, canteen fails to add the core deposit. When I try it myself it works fine. It will work fine for one order, then not fine the next time someone orders the same product. Are there any other apps people have used with actual success? Tired of glitchy trash and having to manually fix the issues. TIA
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For core charges, I’d avoid relying on anything that conditionally adds the fee after the customer has already built the cart if it fails even occasionally. A deposit is part of the order economics, so it needs to be deterministic. The cleanest Shopify pattern is usually to make the core charge an explicit line item that is added with the product and cannot be removed without also removing the main item, or to sell the item as a bundle/required add-on where the deposit SKU is separate for accounting and refund tracking. That keeps the product price clean while still making the deposit visible in the cart, order, refund, and reconciliation flow. I’d also test the failure cases hard: accelerated checkout, Shop Pay, mobile Safari, cart drawer vs cart page, quantity changes, draft orders, discount codes, and customers returning to checkout from an abandoned cart link. A lot of add-on apps work in the normal cart path but fail in one of those. Operationally, give the core deposit its own SKU/accounting bucket, then refund against that line only when the returned core is received and inspected. If the app cannot guarantee the deposit line every time, I’d rather use a less pretty but explicit variant/bundle setup than keep manually fixing half the orders.
My go to for added fees is Magical Fees. I would give them a go if you haven't yet.