Best rmm software for msps in 2026 any recommendation

Bump for ninjaone, big fan, covers every os and provides a huge amount of features for the 4 bucks a month I pay per device.

Every single RMM in the market will do what you want. Start doing demos, trials with all the big RMMs. You also will get different responses on r/msp

Ironically, I've only used Kaseya products in K12 environments. I don't know if they have different teams for education customers, but our experiences were always great. Responsive reps, no spammy upsells, and never had billing issues. I'm out of public education and have gone private sector now, but I do miss AutoTask sometimes. I was the primary admin responsible for setup, and I learned that system so easily compared to others I've worked in. I do prefer Ninja over Datto, though.

We use Syncro as well. There are problems with it just like any RMM. But for the price I don't think you can beat it. I haven't had any issues with Windows updates and patching specifically. The scripting was a little wonky for a while with scheduled scripts not running (The skip offline asset logic was getting stuck so that it would just never run that script again if it was offline one time and you had that box checked). But I worked with them directly on that, finally got escalation technicians to work with me directly and they got it fixed. I don't use the ticketing/billing part of it though so I can't speak to that. But I've always been able to get it to do what I need it to do.

I used the ticketing and billing in it and it works great - very happy with the ticketing system. However, we did have the issues of scripts never re-trying when the asset is offline. What was the fix for you?

Acronis is far from the worst rmm. I have tested several rmm tools, acronis almost 3 months. I can't recommend it to anyone. Poor support, very poor license structure, many malfunctions, poor automations. I don't have a good word for it.

NinjaOne

Went from ConnectWise to NinjaOne this year. We would have to repair several Connectwise agent every month. We do not have that issue with NinjaOne... and it was never a quick fix. with CW. I do wish NinjaOne had ConnectWise's mature report but with the API I will just make my own. NinjaOne also added Linux desktop support last month.

Syncro

Disclosure: I'm at Acronis, so grain of salt applies. failed automation rule that nobody noticed This is basically the classic tool-sprawl symptom - once RMM, patching, and backup live in different systems, stuff like that eventually slips through. Our RMM keeps it all on one agent/console, and the patch management specifically backs up the machine before patching and can roll back if a patch breaks something: so a bad patch or missed rule doesn't turn into an actual incident. There's also passive/active device discovery, plus software inventory across all endpoints so you actually know what's installed where. Remote desktop/assistance is built in too, no separate tool or extra license needed. There is a free trial available and I am happy to answer questions if you'll compare it against what you've got now.

I've been using N-central for about 12 years now. During that time I've evaluated and tested most of the major alternatives that get recommended here, including Ninja, Datto, and others. What keeps bringing me back to N-central isn't a single feature, because most mature RMMs can do monitoring, patching, scripting, software inventory, and remote access. The real difference, in my experience, is visibility, automation depth, and scalability. The issue you described — a failed automation rule that nobody noticed — is exactly where an RMM proves its value. For me, N-central has always been less about "can it deploy a patch?" and more about "can I quickly identify the devices (for all Customers) where something didn't go as planned?" After managing MSP environments for years and repeatedly testing competing platforms, I still see clear value in N-central. It scales well, offers powerful automation, strong patch management, detailed software inventory, and gives technicians the operational visibility needed when you're responsible for hundreds or thousands of endpoints. My advice: don't compare RMMs based on feature checklists. Most of them look similar in a demo. Instead, deliberately break a patch deployment or automation workflow during a trial and see which platform makes the failure most obvious. That's usually where you'll find the real difference between RMM products. For us, after 12 years and multiple evaluations of competing solutions, N-central is still the benchmark.

Ninja is an option for sure. I would also check out gorelo.io. I am not using either of these today, but they are both on my radar to potentially switch to. What we have is working, but I feel we could get more out of these other platforms.

you should ask over in r/msp... I don't know what I'd use but i do know to stay away from Kaseya...

Used SolarWinds at my last job. Patching was 100% manual so not them in your case. We used Syncro here for a few years. They have gotten worse and we offboarded last year. We've been on Ninja since Thanksgiving and very happy

We evaluated around 5 different RMM and went with superops. Ninja One would have worked too, but their sales team felt way too pushy and annoying and we are paying quite a bit less now. So far (after 2 months) all works as expected and we did not find flaws which disturb our workflow

Disclosure: I work at Anakage, so factor that in. The tool choice matters less than the failure mode you described. A rule failed and nobody noticed. That's the actual problem. Most RMMs report what they pushed rather than what is genuinely installed on the endpoint, and that gap is where missed patches sit unnoticed for months. When you run trials, don't work through the feature list. Deliberately break a patch job and see whether the dashboard flags it or quietly reports success. That's the capability that would have caught your issue. NinjaOne is the consensus pick here and deservedly so. I would trial two or three and stress test the reporting rather than the feature set

I would lean toward NinjaOne if technician experience is the priority, or Datto RMM if you want a more traditional MSP operations platform with deeper process control. Or you could mix it with Uyuni and CheckMK (and write some scripts to alert/make it visible). What kind of RMM functions do you use the most?

Splashtop offers an endpoint management solution that you can do a free trial for as you test against other rmm solutions: Splashtop AEM | Automate, Patch, and Protect Every Endpoint

suremdm could be one option to worth looking out for with automated patch management and cve patching as well. easy to use and single console for all endpoints running different os.

I switched to atera last year when we hit the same wall. The interface is super clean and patch management is reliable so you spend less time checking automation

u got nice suggestion ig

Disclosing upfront: I joined PDQ earlier this week. I'm not in sales. I work on the community side. I'm responding because I read your post and recognized the situation pretty clearly. For 18 years I was in K12 public education, lastly as a CTO. Running IT for a school district is a specific kind of resource-constrained environment: small team, endpoints spread across buildings, patches that miss because a device was off during the window, and nobody finding out until a teacher can't get something to work mid-lesson. We ran PDQ Deploy and Inventory for several years in that environment. On-prem, which worked for what we needed at the time. Then PDQ Connect came along and the cloud based platform was a game changer for us. What made me leave 18 years in public education to go work for a software company was watching PDQ Connect develop into something I would have actually wanted when I was on the other side of this. That's a strange move at this point in a career and I'm aware of how it sounds. But I'd spent enough time watching IT tools get built by people who'd never managed 800 devices with two technicians, and this felt different. This company is truly built by SysAdmins, for SysAdmins. I tell you that to give you context. For your situation: Connect is the cloud-based product. It handles remote monitoring, automated patch management, and software inventory without on-prem infrastructure, which matters for MSPs managing multiple client environments from one place. The dashboard just received a significant update and the visibility it gives you into device status across your client base is closer to what you're describing needing: you can see what's patched, what's pending, and where an automation rule failed, rather than finding that out when a client calls. There are real options in this space and I'd look at all of them seriously before deciding. What fits depends on how your business is structured and where the pain actually lives. What I can say from the other side of this is that the problem you described, devices missing critical updates because a failed rule went unnoticed, is exactly the kind of thing PDQ Connect is built around catching.