Email client that can stay on top of 5-10 inboxes and organise things.

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You probably need less of a new email client and more of a ticketing style workflow. Once you are juggling that many inboxes, the real failure point is usually not reading email, it is losing track of what still needs a reply. A few things that help fast: one shared view for all inboxes tags like urgent, waiting, done assign or snooze messages so nothing disappears saved replies for repeat questions a simple SLA for yourself, like anything sales or upset-customer related gets answered same day If you want actual tools people use for this, I would look at Help Scout, Front, Missive, or even HubSpot inbox before trying to force old Outlook to do it. They are not lifetime-license tools, but they solve the follow-up problem better. If cost is the main issue, even moving to one combined inbox plus a strict label system is better than staying in 5 to 10 separate inboxes with no queue. At that point the problem is workflow, not just software.

there’s also a set of tools called marblism that can label the emails and even draft replies for you. It takes a little bit of training for the tool, but it’s something that can help with multiple in boxes. I probably should advise you to update to a later version of Outlook, if not for the functionality then for the security and deliverability. Or, consider going to more of an automated email CRM system like a go high level, HubSpot, or even something more simple.

I use Thunderbird. It's free and handles multiple accounts.

Honestly I’d treat this less like an “email client” problem and more like a “make sure nothing important quietly slips through the cracks” problem. A unified inbox helps, but the real win is having clear states like urgent, waiting on us, waiting on customer, snoozed, due today, etc. Front, Help Scout, or Gorgias might be worth looking at if you’re open to more of a shared-inbox/support-desk setup. If you want to stay closer to regular email, Gmail or Outlook with labels, snooze, and saved searches can work for a while, but once you’re juggling 5–10 inboxes it usually gets messy unless there’s a dedicated review flow.

Yeah this is exactly where a normal email client starts to fall apart imo. Thunderbird can do the “all inboxes in one app” part for free, but the hard part is not forgetting replies and knowing what still needs attention. For 5-10 customer-facing inboxes I’d use something built more like a unified webmail / shared inbox. Shipmail is worth checking for this. You can have multiple custom-domain mailboxes/domains in the same webmail, keep them separated, reply from the right address, and use the workflow stuff like assignments, notes, saved replies, etc. I’d set up each site as its own mailbox/domain, then run everything from one place instead of jumping between accounts. Whatever you use, make statuses non-negotiable: new / needs reply / waiting / done Because the problem is not really “I need another email client”. It’s “I need a system where customer emails can’t silently disappear”.

One thing missing from the tool suggestions here: a chunk of what's landing in those inboxes is probably repeat questions your sites already answer somewhere (hours, pricing, policy stuff), and a ticketing tool just organizes that flood after it hits you, it doesn't reduce it. Worth putting something in front of the inbox that answers those straight from your own site content before a human ever sees them, and only forwards through what's actually new or urgent. That's fixing the volume instead of triaging it faster. Before picking a tool, might be worth a quick audit of what percent of your email is actually repeat questions vs genuinely new stuff, that number tells you whether you need better triage or just less volume. I build the "answer from the site's own docs" side of this for small businesses, happy to explain how it works if useful, but even without that the audit alone will point you the right direction.

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