How to deal with AI "customers?"
Hi! I have a small sewing business that I mainly run through Facebook. The past few years I've began to receive a lot of AI "customers" that are actually scammers. I can usually tell it is a bot by asking weird questions and if the user doesn't question it,…
Hi! I have a small sewing business that I mainly run through Facebook. The past few years I've began to receive a lot of AI "customers" that are actually scammers. I can usually tell it is a bot by asking weird questions and if the user doesn't question it, it's a bot. Also I've noticed ai bots can send images but can't describe what the image looks like. Is there a faster easier way to filter out these scammers or to prevent them from messaging me? Usually I just block and report but there's always more. Are any other platforms like Etsy any safer and easier with less ai slop trying to scam me? I don't want to risk acting unprofessional in front of actual humans. I've gotten really fed up with the bots and nearly abandoned my business on several occasions. Any tips to deal with the increasingly chaotic mess of modern AI?
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I'm trying but these days I don't even want to check my page notifications because half the time it's a bot. I'm tired of wasting time trying to casually prove they are fake while scared of insulting or driving off real customers. I'm not sure if meta offers any assistance. I've tried to research it but haven't had any luck. I don't believe my page is verified but I'll look into that process. Even if it doesn't help with the bots it would be good if I expand at all
That's a unique idea! I'll definitely try that next time I get one. Also thanks for the video link. I'll watch that here tonight!
I can understand. That stress is a lot and you're really noticing when you wanna avoid going to page. I hope some others have some tips for you. You may want to craft a simple statement you copy and paste for all. Covers the bots but never offends anyone. If you have a standard cut/paste version you may never tire of having to tackle a response every time.
That is a smart idea! Thanks! My instant reply is currently just an automated thing that basically says thanks for reaching out I'll get back to them shortly. The order form would be so much more convenient for both me and my customers
That's smart. About 90% of my work is custom so that's a great idea! Alrighty! I'm not sure how much longer the image trick will work with the rapidly advancing ai technology but in my past experience usually a bot will send me an image of a previous order I had made. I will ask if they can describe what's in the image and if they want any changes. If it's a bot it always dodges or just says "just like in the picture"
Definitely agreed
Ask for exceedingly unnecessary accommodations. Like spell out words in all caps because you’re hard of reading. Good YouTube video on it https://www.youtube.com/watch?v=lk3jCuITwcE
Please don't abandon your sewing business albeit frustrating at times with these AI annoyances. Sounds wonderful and helpful. You must enjoy it! Does Meta offer any assistance in this regard? As AI is here to stay, we all will be experiencing this into the future, but what can you tell us about any filters available via Facebook. Also, are you verified and would that matter, I wonder.
Use a fixed order form as your first gate, then only answer messages that complete it. Ask for the item and the measurements you need. Ask where it ships and how they want to pay. A real customer answers that from your page in one message. A scam account pushes a link, tries to move you off Facebook, or dodges paying. Set that same order form as the instant reply in your Facebook inbox so it runs without you. Etsy does cut payment risk because orders run through Etsy checkout. The junk messages still arrive there too.
we started asking for a small deposit before doing any detail work on custom stuff and the bot conversations just stop replying. i'm sure some scam will eventually pay it but hasnt happened yet. the image trick is clever btw, stealing that
Manually Turing-testing every lead is a recipe for burnout, not business growth.